By paulgillin | February 22, 2015 - 11:28 am - Posted in Fake News

Two Great Examples of How Journalism Has Changed for the Better – Gigaom

Mathew Ingram writes:

“It’s worth pointing out when ‘citizen journalism’ — or networked journalism, or whatever we want to call it — really works, and a couple of great examples of that have come to light recently. One of them is related to a project that I’ve written about: namely, the open Ukrainian vehicle tracking database that British investigative blogger Eliot Higgins and his team have been putting together through his Bellingcat website, which tracks the movements of Russian troops and machinery in and around Ukraine.

“The open database of vehicle sightings in Ukraine that Eliot and his team at the Bellingcat site have been putting together — using photos and videos and eyewitness reports of vehicles, blast craters and burn marks that have been posted by residents — has produced some fairly strong evidence that Russia has been firing missiles and other weaponry into Ukraine from inside Russian territory, despite repeated government denials.
“The second example comes via a piece in the New York Times magazine, which will be published in print this weekend but is already available online. It tells the story of a group of residents who live in one of the worst slums in Rio de Janeiro — a group that calls itself ‘Papo Reto,’ meaning ‘straight talk.’ Armed only with cellphones, they have been documenting police violence in the Rio favela, at great personal cost, because the Brazilian media apparently isn’t interested.”
“For too long, it’s been easy to mock legacy media organizations that dare dabble in relatively new, digital platforms or formats that are perceived to be low-brow. Given how quick we are to cry ‘clickbait!’ these days, the legacies must assure their audience that they are not sacrificing standards when they try to play the digital game and—god forbid—get some social-media traffic.

“The most popular New York Times story of 2013—a year when the paper won Pulitzers for investigative, explanatory, and international reporting—was a quiz. That same quiz was also its third most popular piece of content in 2014. And last I checked, the Times still publishes a crossword. None of this has harmed the paper’s reputation as a home for serious journalism.

“Part of the reason legacies panic about losing their gravitas and upstarts worry about how to gain it is that most of their audience doesn’t come through a homepage or a print magazine, where a hierarchy is on display.

“As Felix Salmon pointed out when the Times got a bit embarrassed about running a story about hipsters wearing monocles, online it’s impossible to ‘tuck’ a story away. It can be equally hard to call attention to a story that editors deem important but won’t naturally attract an avalanche of clicks.

About time department: New York Times Executive Editor Dean Baquet announced Thursday The Times is retiring its system of pitching stories for Page 1 of the print edition in a memo to staff that outlines the paper’s growing emphasis on digital journalism.The Times will continue to have its distinctive morning meetings, Baquet writes. Rather than being focused primarily on which stories will make the front page of the next day’s print edition, the paper will ‘compete for the best digital, rather than print, real estate.’

Craig SilvermanCraig Silverman, whom we interviewed years ago for this site, is becoming a leading voice in media responsibility and accountability. Here’s an excerpt from his new report, ‘Lies, Damn Lies and Viral Content: How News Websites Spread (and Debunk) Online Rumors, Unverified Claims and Misinformation.‘ Click here to download the full report.
“News websites dedicate far more time and resources to propagating questionable and often false claims than they do working to verify and/or debunk viral content and online rumors. Rather than acting as a source of accurate information, online media frequently promote misinformation in an attempt to drive traffic and social engagement…

“Today the bar for what is worth giving attention seems to be much lower. There are also widely used practices in online news that are misleading and confusing to the public. These practices reflect short-term thinking that ultimately fails to deliver the full value of a piece of emerging news…

“Many news sites apply little or no basic verification to the claims they pass on. Instead, they rely on linking-out to other media reports, which themselves often only cite other media reports as well…

“News organizations are inconsistent at best at following up on the rumors and claims they offer initial coverage. This is likely connected to the fact that they pass them on without adding reporting or value. With such little effort put into the initial rewrite of a rumor, there is little thought or incentive to follow up…
many news organizations pair an article about a rumor or unverified claim with a headline that declares it to be true. This is a fundamentally dishonest practice…They frequently use headlines that express the unverified claim as a question (‘Did a woman have a third breast added?’). However, research shows these subtleties result in misinformed audiences…

“Within minutes or hours a claim can morph from a lone tweet or badly sourced report to a story repeated by dozens of news websites, generating tens of thousands of shares. Once a certain critical mass is met, repetition has a powerful effect on belief. The rumor becomes true for readers simply by virtue of its ubiquity.”

*Newspapers are increasingly launching online radio stations as the supply of talk radio outlets dwindles in local markets. But it isn’t just a small-town phenomenon. The Boston Herald “launched its radio station in the summer of 2013, and when news now breaks, its protocol is to get it on the radio first before posting it online or to social media,” writes Joseph Lichterman on Nieman Journalism Lab. The good news 2/3 of under-25s listen to online radio weekly. The bad news: early adopters say it’s been tough to get advertisers on board.”

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By paulgillin | March 28, 2014 - 8:01 am - Posted in Fake News

With BuzzFeed and Upworthy reporting eye-popping traffic growth and planning to hire teams of reporters, many people are wondering whether sharing is the new currency of media success.

The idea is that if you give readers enough top-ten lists and animated GIFs they’ll do all your marketing for you. You don’t even have to worry about search engine optimization because nothing ever went viral on search. This philosophy has even given birth to a new style of headline writing that’s intended to stimulate sharing (“Why’s This Kid Throwing Coins? The Reason May Or May Not Blow Your Mind, But Something Does Blow Up,” reads one recent Upworthy example).

Henry Blodget

But maybe sharing isn’t all it’s cracked up to be. In a recent case study on USA Today, Michael Wolff looks at Business Insider, the hyper-caffeinated new-media brainchild of exiled Wall Street bad boy Henry Blodget. Business Insider is notorious for its fixation on being first and for driving its reporters to exhaustion. It’s a content mill – albeit with higher quality than many of its peers – that churns out large volumes of information in the quest to earn shares on Facebook and Twitter.

And it’s generating traffic: 25.4 million unique visitors in January, says Wolff. The problem is that Business Insider has low reader loyalty:

Only a small percentage of Business Insider’s traffic actually seeks it out and regards it as a worthy destination and a source with particular brand authority. Most other readers land on a Business Insider article because of search-engine results, or because of an engaging — tabloid-style — headline in a Facebook feed and other social-media promotions, which generate 30% of Business Insider’s traffic.

Wolff asserts that this drive-by traffic has little value because readers don’t identify with the brand. Worse is that the drive for big numbers becomes a race to the bottom.  As advertising rates continue to drift lower, publishers must seek ever-higher traffic volumes to stay in the same place. This means resorting to gimmicks like contests, cheesecake photos and celebrity gossip. That attracts poor-quality traffic which has low brand affinity and little value to advertisers. It’s a vicious cycle.

Digital Dimes

Blodget disagrees. In a response on Business Insider he says that the very problems Wolff cites are actually opportunities. New media companies don’t have legacy businesses to protect and so are free to disrupt mainstream competitors and steal revenue, he says. “We are better at serving digital readers than many traditional news organizations, so we can thrive on these ‘digital dimes,'” writes Blodget. His post displays a photo of what are presumably a group of happy young reporters in the company’s New York offices (Wolff says Business insider has hired 70 full-time journalists at a cost of more than $15 million a year. Do the math).

We think Wolff is on to something. Take a look at the chart below from the Pew Research Journalism Project. It depicts traffic to the 26 most popular U.S. news sites over a three-month period. It shows conclusively that visitors who reach a site directly (via a bookmark or typing the address into a browser) stay much longer, read much more and visit more often.

This isn’t surprising when you think about it. Typing “nyt.com” into a browser is an act of brand affinity, whereas headline-clickers on Facebook don’t really care where the headline comes from. The BuzzFeeds and Upworthys of the world must compete headline by headline. Is that a problem?

Attracting readers with gimmicks is nothing new. One of the myths of the news business is that people read newspapers primarily for the news. The reality is that they read for all kinds of reasons. Any veteran of the pre-digital publishing days will tell you that an embarrassingly large number of traditional newspaper readers bought copies for the coupons, Ann Landers, comics, the Jumble and the daily horoscope.

But at least in those days readers knew what brand to buy. Today’s audience has more affinity to the content than to the publisher, and aggregators like Flipboard are constantly looking for ways to supersede publishers’ brands with their own. Brand still matters. A click is not the same as a reader.

 

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By paulgillin | December 9, 2013 - 3:04 pm - Posted in Fake News

We did a double-take when we saw this headline on Bloomberg last week: “BuzzFeed Said to Expect 2014 Sales of Up to $120 Million.” If you haven’t paid much attention to BuzzFeed, now is a good time to start, because this seven-year-old dark horse may have figured out the secret to making money in an environment of brutal competition and plummeting advertising prices.

The story relates some impressive statistics:

  • BuzzFeed expects to book $60 million in revenue this year, up from an initial budget of $40 million.
  • Year-over-year traffic is up fourfold.
  • The site attracted more than 130 million unique visitors in November.
  • BuzzFeed expects to field more than 600 ad campaigns this year.
  • It has raised $46 million.
  • It’s profitable.
Image representing Jonah Peretti as depicted i...

Image via CrunchBase

Casual visitors to BuzzFeed might be tempted to dismiss the site as just another collection of top-10 lists. That’s understandable, given that top stories bear names like, “The 28 Funniest Notes Written By Kids In 2013,” but there’s more to BuzzFeed than mouse candy.

The site was founded by Jonah Peretti (right), an MIT Media Lab alumnus who also co-founded Huffington Post. Peretti has made a career of figuring out how to make stuff that people want to share, and his latest venture appears to have cracked the code (For more on the new journalism discipline of writing for maximum share appeal, read this article).

Everything on BuzzFeed is optimized for sharing because that’s the secret to building traffic. BuzzFeed eschews traditional search engine optimization. “We don’t spend that much time thinking about search,” Peretti told Fortune in this interview. It focuses instead on the psychology of sharing: What content do people instinctively want to tell others about? In the long run, Peretti thanks sharing by humans will be a more important factor in online success than search results.

Unlike some other content farms, BuzzFeed has designs on serious journalism. Peretti has said he plans to hire 200 professional journalists, and the site’s news section is beginning to look more and more like what CNN used to. In essence, the cat videos and wet T-shirt slide shows bring in visitors s

o serious reporting can happen.

BuzzFeed is perhaps best known for its novel approach to native advertising. Sponsored content appears in line with staff material (it’s lightly labeled) and uses the same format as everything else on the site: lots of lists, photos and captions. Sponsors are encouraged to come up with creative ideas that will fit the look and feel of the site. Intel has 10 Pieces Of Vintage Technology We Couldn’t Wait To Have and Ruffles came up with 12 Reasons Dogs Really Are Man’s Best Friend. Peretti told Fortune:

We told brands, “You have to tell a story.” This is actually something the magazine industry has been great at over decades — making advertising that actually adds to the product. It’s something that websites have completely failed to do…If you take all of the ads out of a fashion magazine, you lose half the photography, you know? So we really took the approach of, “Well, why can’t the web be like that? Why can’t we make great branded content, advertising, that has its own page that people want to click on and engage in and share and interact with?”

This may sound like heresy to journalism traditionalists, but BuzzFeed is breaking a lot of molds in an attempt to find a model that works.

In fact, the site’s basic content model isn’t all that different from traditional newspapers’. The reason most newspapers carry horoscopes, crossword puzzles, comics and gossip columns is because large numbers of people read newspapers solely for those features. If BuzzFeed’s 21st-century version of Dear Abby can provide some serious journalists with gainful employment, then we all owe Jonah Peretti a debt of gratitude.

Media Boomlet

BuzzFeed isn’t the only new media entity that’s benefiting from the aggregation craze, but there are questions about how far this business can scale and whether there’s much money to be made.

Henry BlodgetUSA Today‘s Michael Wolff writes that Henry Blodget (left) is shopping Business Insider, reportedly asking a cool $100 million. Not bad for a site that’s less than five years old with just 62 editorial staff members listed on its masthead. Wolff runs the numbers, makes a couple of educated guesses and figures that Business Insider is probably getting a  CPM (cost per thousand) of between $1.50 and $3. That compares to $30-$40 CPMs that were common in the business magazine world just a few years ago.

Wolff sees the mass-market digital media landscape as being a race to the bottom, with publishers frantically searching for viewer eyeballs, regardless of their appeal to advertisers. “The digital traffic world, with techniques and sources and results that are ever-more dubious, is, as I’d guess the astute Henry Blodget has ascertained, not a sound long-term play,” he writes. Hence, it’s time to get out.

But the venture capital community, which is flush with stock market cash, apparently doesn’t agree – yet. CNN Money’s Dan Primack and Jessi Hempel say Flipboard is set to raise another $50 million, bringing to $160 million its total venture funding since 2010. Flipboard doesn’t even produce any original content. It’s a mobile platform that aggregates content produced by other media companies, and its licensing policies have raised some hackles.

The new high-volume aggregation model that’s attracting so much attention was outlined in The New York Times last year. It’s a caffeinated rush to get it first, and very little content comes from traditional journalistic shoe leather. Reporters are skilled at finding, assimilating and repackaging information in eye-catching packages. The assumption is that citizens are already doing a lot of the reporting on their Facebook timelines and Twitter feeds, and the media company that can be filter the noise adds significant value.

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By paulgillin | November 27, 2013 - 6:47 am - Posted in Fake News

ImageJeff Bezos (right) may be the most prominent rich person to buy into the newspaper industry recently, but he’s not the only one. Billionaires have been opening their checkbooks with astonishing frequency lately to invest in an industry that many people think is dying.

Warren Buffett owns more than 60 newspapers and says he’ll buy more. Billionaire Boston Red Sox owner John Henry just ponied up $70 million for the Boston Globe. Serial entrepreneur and multimillionaire Aaron Kushner bought the Orange County Register a year ago and has been plowing money into reporters and circulation. There’s evidence that the strategy is paying off.

What do these savvy investors see that others don’t? I think three things.

Value. At a basic level they see business opportunity. Henry purchased the Globe for just 6% of what the New York Times Co. paid for the newspaper 20 years ago. Media properties are so beaten down right now that value investors see nowhere to go but up. Newspaper subscribers still have some of the best demographics of any audience. More than half earn more than $50,000 a year and 22% earn six figures or more, according to the Newspaper Association of America (NAA).

Although the audience is dwindling, more than 60% of US adults read a newspaper in print or online each week, according to the NAA. There are more ways to monetize that audience than just advertising, and these new investors are the kind of out-of-the-box thinkers who will figure them out.

Market Stability. Mainstream media plays a critical watchdog function that greases the wheels of democracy and commerce. Reporters pounding the beat at city hall and scrutinizing the records of regulators keep public officials honest and playing fields level. They also provide valuable intelligence on competition.

The press corps at some state capitols has been drawn down so much that some legislators have actually complained they miss the repartee with journalists. That has to alarm anybody who has millions invested in the market. Most rich people don’t care who’s in office as long as they know someone’s keeping an eye on them. And by the way, Bezos, Henry and Buffett  were avid newspaper readers long before they were media tycoons.

Trust. The great paradox of the newspaper industry bust is that readership of newspaper content is at an all-time high in the U.S. The problem isn’t the product, it’s the business model. Media democratization has been a great thing, but it’s also created a crisis of trust. We are less and less confident in who to believe.

Trusted media brands have a vital role to fulfill in this regard. We trust them to sweat the details and nail down the facts. Misinformation flourishes when everyone is the media, as we saw in the Boston Marathon bombings and Hurricane  Sandy. Mainstream media is expected to be accurate, at least most of the time. That’s why we instinctively turn to them when messages conflict.

I don’t want to imply that the actions of these super-rich investors are entirely altruistic, but smart people know a developing crisis when they see it. Trusted media is too important to the functioning of our society to be allowed to just die on the vine. If Jeff Bezos can put up 1% of his net worth to rescue the Post from disaster, he hasn’t sacrificed much.

Fumbled Opportunity

The newspaper industry has fumbled for a solution to its problems for decades with little to show for it. That’s mainly because the wrong people were in charge. Newspapering has traditionally been a stable, profitable and boring business, characterized by monopoly or duopoly markets, high subscriber loyalty and advertiser lock-in. The people who flourished in that environment where bean counters who knew how to wring costs out of an operation.

When the industry entered walked off the cliff in 2006, these people did what they knew best: Hacked away at expenses. But you don’t cost cut your way out of a fundamental shift in your market. Until just a couple of years ago, newspaper still earned 80% of their revenue from advertising, a business that has been in freefall for years. They’ve done a terrible job of diversifying their revenue streams, although some are beginning to turn the corner.

The Washington Post is a microcosm of the industry’s troubles. The paper was one of the first to go online in the pre-Web days, but it chose to build a proprietary platform that was quickly rendered obsolete. The Post has failed to come up with a workable way to derive more revenue from readers, as The New York Times has done. Many staffers reportedly sneered at The Politico when it launched in 2007. Today, it’s a must-read on Capitol Hill

The Washington Post Co. has diversified its business but failed to invest aggressively in new-media opportunities. The company’s Kaplan education division actually contributes the majority of its revenue and profit, but WaPo has been unable to duplicate that success in other markets.

Its most famous misstep was when CEO Donald Graham failed to pursue a 2005 handshake agreement to invest $6 million in a fledgling social network called Facebook. Accel Partners got the deal instead. Had Graham pressed his advantage, the Post’s stake could be worth $7 billion today, wrote Jeff Bercovici in Forbes.

But why invest? Newspaper owners have never had incentive to be aggressive. The industry has rewarded caution and conservatism, and that’s a big reason why it’s in such a mess today. The good news about the arrival of wealthy entrepreneurs on the scene is that they have nothing invested in the way things used to be done. People like Jeff Bezos are set to break the rules, and that’s exactly what the industry needs.

This article originally appears on Social Media Today.

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By paulgillin | April 24, 2013 - 10:09 am - Posted in Fake News
Police Roam MA Suburb In Search Of Boston Bombers

Police Roam MA Suburb In Search Of Boston Bombers (Photo: Talk Radio News Service)

Those who fear that crowdsourcing may soon make professional journalists obsolete should take a look at some of the links below related to an amateur sleuthing experiment on the popular Reddit social news site that went horribly awry last week.

The goal was commendable enough. A “subreddit” was set up to enlist the members of this massive community (14 million monthly visitors by one report) in the hunt for suspects in the Boston Marathon bombing. Participants were told not to name names and to focus their effort on combing through thousands of photos posted on the Internet in hopes of finding the origins of the backpacks that exploded, killing three people and injuring 282 others.

The rules quickly went by the wayside, though. Names began being tossed out more or less at random, photos of anyone carrying a backpack were flagged as suspicious and chatter from the Boston Police Scanner were posted as fact. Most damaging was a rumor that Sunil Tripathi, a Brown University student who has been missing for a month, was one of the bombers.

Twitter did its part both to spread misinformation and to serve professional journalists who sought to calm the hysteria.  Some mainstream media organizations picked up on the Tripathi rumors and amplified them, while other journalists tried to settle the crowd by pointing out, among other things, that police scanner reports are unconfirmed and often wrong.

The accusation that Tripathi was involved in the bombings was particularly damaging. When the popular @NewsBreaker Twitter account reported that the missing student had been confirmed as a suspect based upon police scanner chatter, “social media went crazy,” said Reddit General Manager Erik Martin in an interview on Atlantic Wire. “It was posted so many times in [Reddit subgroup] /r/FindBostonBombers that I had to stay up the entire night deleting them.”

Martin called the experiment “a disaster,” and issued an apology to the Tripathi family on behalf of Reddit, which is owned by Conde Nast. Media critics have been swarming in the wake of the incident, with Reddit getting nearly universal condemnation. About the only contribution the crowd made to the investigation was to identify one photo of the suspected bombers that the FBI hadn’t seen. However, the distraction the experiment caused as professional reporters tried to untangle the web of amateur accusations more than offset the small benefits. A chastened Reddit has since launched a new crowdsourced campaign to help locate Tripathi.

Questioning Crowdsourcing’s Value

Does this mean crowdsourcing is a bad idea? In certain situations, yes. Criminal investigations require specialized expertise that no group of amateurs can match. FBI and police investigators had access to intelligence that enabled them to evaluate and discard spurious information that the Reddit crowd didn’t. In a highly charged atmosphere like this, investigation is best done behind closed doors, with information revealed selectively when it can move the process along. The crowd is enlisted to help authorities but not to solve the case.

We can’t help but wonder what the public response would be if police officials conducted their investigation the way Reddit did. If every rumor and bit of speculation was held up to public comment, then our opinion of law enforcement might be quite different. Sometimes there’s good reason to withhold information from the public, as the irresponsible actions of the Reddit crowd made very clear.

However, we shouldn’t throw out the baby with the bath. Crowdsourcing can have great value when applied to analysis of very amounts of data or eyewitness accounts. Witness the comprehensive Wikipedia report on the Marathon bombings for an example of how many eyes can tell a story better than a few.

The incident also offered some shining examples of traditional media at its best. On Friday the Boston Globe, which has been a poster child of newspaper industry tumult, posted this marvelous account of the factors that set two likable young men on the road to terrorism. It was mainstream media at its best.

Update

Mathew Ingram has a different view. He believes Reddit, Twitter and other popular tools are capable of producing quality journalism, but not in the way we’ve traditionally defined it. Ingram believes that journalism is “atomizing” into component parts, and that the fact-checking and validation functions can be better handled by a crowd.

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By paulgillin | January 6, 2013 - 10:59 am - Posted in Fake News

We were just added to the 100 Best Sites for Journalists in 2012 list put together by JournalismDegree.org. Yay. Seriously, thanks for the recognition, and thanks for pointing us to some useful sites we weren’t aware of. We’ll add them to our blogroll at the lower left, which you can add to your own RSS reader by clicking “subscribe.”

List of good journalism sitesThe point of this post isn’t to toot our own horn, though, but rather to point out why JournalismDegree.org undertakes this occasional exercise (they did it before in 2009). Lists like these are all about search engine optimization (SEO), and they’re a smart way to raise visibility quickly.

JournalismDegree.org is basically a lead generation site. It lists colleges and professional development providers that offer communications-related courses. When you click through to a listed institution, you’re taken to a page on eLearners.com, where you can fill out a form requesting more information. Sponsors pay eLearners.com for each inquiry that comes in this way, and eLearners.com pays affiliates like JournalismDegree.org a commission for referring the lead.

It’s a perfectly legitimate business. Those Amazon banners you see all over the Web (including on this site) are the same basic idea. Anyone who contributes to the sale gets a small cut of the revenue.

JournalismDegree.org – and many sites like it – are very dependent on search engine visibility. It wants to be the number one or two search result for “journalism degrees” on Google, and it’s been successful in that respect. A big reason is lists like the this one. A representative sent the owner of each site on the list a congratulatory e-mail with a snippet of HTML code that easily adds a badge to the site. The code includes the alt tag “Best Site for Journalists – 2012,” which basically tells Google that JournalismDegree.org is a great place for journalists to visit.

The strategy works. JournalismDegree.org is number seven in our search results on “best site for journalists” and will no doubt move higher as more sites display its badge. Which we just did (although we changed the alt tag to something more descriptive). The more reputable the sites displaying the badge, the better it is for JournalismDegree.org.

This is smart search marketing, and any blogger or news site can benefit from its example.  Half of the equation for search engine success is in factors that you control, such as domain name, page titles, headlines and keywords. JournalismDegree.org does all of these things well. The tough part is the other half, which is getting reputable sites to link to you. One quickly way to do that is to hand out awards like this one. At least a half dozen of the sites we visited are already displaying the logo above, and more will probably follow. Which all adds up to high-quality links that fuel search success.

There are flaws in JournalismDegree.org’s list. The numbering scheme implies a hierarchy, which we hope isn’t the case because there’s no way we deserve to rank higher than Neiman or Poynter. Several of the sites on the list haven’t been updated in months and one – EatSleepPublish – has been dormant for nearly two years. Still, there’s value in the list and a lot of time and thought was put into it. We’re flattered, even though we know what the publisher’s true agenda is.

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By paulgillin | September 6, 2012 - 9:56 am - Posted in Fake News

James Macpherson, Pasadena NowEver heard of James Macpherson? If you’re a veteran journalist, you probably have, although you might know him better as “that asshole who fired his entire reporting staff and outsourced local coverage of Pasadena, Calif. to India.”

We got a note from Macpherson the other day pointing out that recent trends would indicate that he was a trailblazer, not a nut.

In spite of the clobbering in the media I took for the idea then — and in spite of the Journatic debacle now —  the truth remains that some form of editorial outsourcing IS coming to newsrooms near you, and probably soon…Newsroom outsourcing is inevitable. The idea is so powerful it should be explored and discussed, not simply rebuked.

Macpherson also pointed us to a couple of his own blog entries on the subject: “The Outsourcing of Hyperlocal Journalism Is Inevitable” and “And Now, A Penny for My Thoughts.” They’re both worth reading. As we pointed out recently, the price of journalism is being readjusted to a new equilibrium point, and ideas like outsourcing local city council coverage to writers in Manila aren’t nearly as far-fetched as they once seemed.

It’s a Business

A lot of debate about the future of journalism has been tinged with emotion, which is understandable given how many jobs have been lost. The harsh reality, though, is that the vast majority of journalism is practiced by profit-making organizations. These companies are struggling with seismic shifts that have changed their business model forever. Advertising costs are in long-term decline, reader switching costs are zero, barriers to competitive entry have vanished and mass media are being displaced by specialized media. Any organization that hopes to survive in such a market needs to do things differently.

The approach to outsourcing that Macpherson outlines in this post is rational and workable in many scenarios: Offshore whatever can be offshored and have the people on the scene focus on capturing the action. Keep expertise local and farm out the rest.

If you’ve ever worked in a newsroom, you know there’s a lot of work that doesn’t require people to leave the office. Copy editing is a desk job. So is obituary writing. Editors fill holes on print pages by rewriting wire copy. Sports editors rarely go into a locker room and city editors don’t cover school board meetings. They’ve done all that stuff and graduated to jobs where they supervise others.

Some of this stuff is easy to outsource, and a lot of it already has been dispatched to interns or specialty shops like Legacy.com. The tough part is deconstructing jobs where experience is an asset, like the sports editor. Those jobs should stay intact on these shores, although some of the routine work may be able to be done elsewhere.

Get Me Rewrite

Journalism has traditionally been a vertically integrated craft. The reporter who covers the city council meeting is also expected to write the story, even if that person can’t compose a coherent paragraph. We’ve all known people who were great fact-finders or interviewers but who couldn’t write. Rewrite editors were an early tool to compensate for that. Now technology is taking deconstruction to a new level.

Anyone with a smart phone and an Internet connection can now be a live streaming news source. People on the scene can embellish or correct a published account, even if they don’t work for the news organization. Aggregating, summarizing and commenting upon published reports is the essence of what most bloggers do. In many cases, being on the scene isn’t nearly as important as it used to be.

Outsourcing is not an all-or-nothing proposition, but a process of optimizing for value. Move routine work to the lowest-cost source and invest in stuff that makes a difference. Businesses have done this with manufacturing, payroll, facilities maintenance, information technology and the many other tasks for years.

But what about quality? That’s the most common objection to outsourcing in general, but we think markets are pretty good at figuring that out. Journalists aren’t the ultimate arbiters of quality; their readers are. If you believe that the public no longer has an interest in quality journalism, then outsourcing is a pretty depressing prospect. However, we don’t think the public is that stupid.

Macpherson is right: These ideas should be developed and not dismissed as lunacy simply because they break with tradition. If someone can put out a journal at lower cost that its audience values and that someone will pay to support, then the market will make it own decisions.

By paulgillin | July 18, 2012 - 12:46 pm - Posted in Fake News

Maybe it’s the summer slowdown kicking in, but the news has been mostly bad this month.

New York Times Building

Why must all media coverage of newspapers have a photo like this?

David Carr writes about a little-discussed liability that’s nearly as damaging to the newspaper industry as its mountain of debt: Pension obligations. Gannett pension fund is under-capitalized by $942 million, McClatchy’s by $383 million and The New York Times Co.’s by $522 million. Carr says the hedge funds that bought up newspapers at bargain prices over the last few years are running for the exits, but they can’t find anyone to take the properties off their hands. Pensions are one reason why. The only investor who’s shown confidence in the industry lately is Warren Buffett, but Carr notes that even he stuck Media General with the retirees when he bought a bunch of its titles.

Pension funds became an albatross around the necks of the steel and auto industries back in the 1980s. Faced with retiree obligations that were, in some cases, significantly larger than annual revenues, companies like U.S. Steel had not choice but to shaft the recipients. A lot of newspapers set up generous pension funds when times were good in the 70s and 80s, and now those workers are retiring. It’s a frightening replay of history, particularly if you’re nearing retirement age.

Carr’s piece is kind of a mid-year health check on the state of the industry, and there’s very little cheer about. He opens with accounts of some recent printed blunders that would have been unthinkable a few years ago. The situation in the print world is so bad that when the New Orleans Times-Picayune offered jobs to some of its editorial staff on the new three-day-a-week print edition, many said no, thanks. They included a Pulitzer Prize winner and one of the editors who anchored the paper’s Hurricane Katrina coverage.

The Thin Line Between Journalism and Typing

Carr reserves some of his most acerbic comments for Journatic, an editorial outsourcing firm part-owned by Tribune Co. that is suddenly getting a lot of scrutiny for practices that would make a professional journalist’s stomach turn.

Read Ryan Smith’s insider account on The Guardian for a look at how far the newspaper industry has fallen. Journatic lives under the radar (its sparse website is actually designed not to attract search engines), providing copy to client publishers that is mostly produced by a loose network of freelancers who work for pocket change. Many of its writers are in the Philippines, which means they speak decent English and work for less and a dollar an hour.

Most of them can’t write very well, though, and Smith recounts stories of barely rewritten press releases that crossed his editor’s desk ready to go into some of America’s finest newspapers. Press releases are Journatic’s bread and butter, along with obituaries from Legacy.com and real estate transaction listings. These are rewritten by its far-flung editorial staff and turned in to U.S. copy editors who make $10/hour. The practice that’s drawn the most criticism is Journatic’s practice of putting fake bylines on articles. The company says it adopted the tactic to protect employees, but that doesn’t sit well with its clients, who are now abandoning ship in the wake of negative media coverage. Hundreds of bogus bylines have already shown up in the Houston Chronicle, Chicago Tribune, Chicago Sun-Times and San Francisco Chronicle, writes Poynter’s Jeff Sonderman.

Oops.

Journatic produces original content, too. It farms out local stories to U.S. freelancers who report by phone from 1,000 miles away while pretending to be at a desk in the newsroom across town. Reporters need to work quickly. Smith says he was offered $24 for an 800-1,000-word story, $12 for 500 words and $10 for a Q&A. Most of the work went unedited into major newspapers as if reported by a staff journalist.

I’ve copyedited or written news stories for a handful of major US newspapers over the past 18 months – the Houston Chronicle in Texas, San Francisco Chronicle in California and Newsday in Long Island, New York and others – yet it’s doubtful that any of the editors or senior executives for those news organizations could pick me out of a police line-up. In fact, it’s unlikely they could tell you a single personal detail about me or the other journalists behind the bylines of countless stories that appear in their print editions or on their websites, as provided by my employer.

A number of big dailies have quit using Journatic in the wake of recent unflattering coverage, but you can bet this model is far from dead. “Journatic’s approach — and the change it represents — is not going away,” writes Craig Silverman on Poynter.org. That’s because the economics of the news industry are in such dire straits. Whatever work can go offshore will go offshore as newspapers struggle to keep their print properties viable. With revenues spiraling down at 8% to 10% per year, quality will only get worse.

But it’s not just print. As the Times’ Carr points out, no one has yet cracked the code of making online local news profitable. In fact, Journatic’s stronghold is local media, which simply can’t afford to hire full-time reporters any more. So they lay off staff and farm out coverage of the local football team to a stringer. In Manila. (Hat tip to David Strom)

Tablet Salvation

The good news is that tablets will save the day, right? Possibly, but don’t count your winnings just yet. A new study by the Reynolds Journalism Institute and the University of Missouri finds that lots of people use their tablets to keep up with the news. In fact, news-reading is the fourth most popular activity by tablet users, behind communication, entertainment and Web search.  Users’ preferred source of information is news organization websites by a nearly 8:1 margin over social media. Interestingly, 53% of the 1,015 survey respondents said news-on-tablet was a better reading experience than ink-on-dead-trees, compared to just 18% who favor printed media.

The Public Relations Society of America suggests that tablets could revitalize the evening paper, since so much iPadding takes place after 5. But they’ll have to convince Rupert Murdoch of that. The media mogul has reportedly put The Daily on watch. The iPad-only zine is losing $30 million a year, The Politico reports, and its viability will be reassessed after the Nov. 6 election. This despite the fact that The Daily broke the story of Pink Slime, the ground beef additive that triggered a hysterical reaction in the U.S. earlier this year before the USDA stepped in and said that not only is the ingredient safe, but we’ve been eating it for a decade without knowing.

BTW, the most interesting item in the Politico story may be the comment by Martha Jo Peters, whose Facebook profile simply says, “Intend to live alone the rest of my life.” Evidently Murdoch is at least partly responsible. Sad.

Twitter’s News Ambitions

Mathew Ingram thinks Twitter wants to be a media company, and that means its role in the media ecosystem will get more complex. Twitter faces the same challenges that Google has been struggling with for several years: Its basic value is as a filter and organizer that quickly sends people elsewhere on the Web, but it’s hard to make money when your visitors are always leaving so quickly. In essence, the  publishing model that is failing so badly in the traditional media is the model that the biggest new-media startups are seeking.

Twitter appears to see its future as being some kind of newswire. In an interview with the Los Angeles Times, CEO Dick Costelo said, “Twitter is heading in a direction where its 140-character messages are not so much the main attraction but rather the caption to other forms of content.” Remember that quote, because it’s really important. It means that in the future Twitter wants to host more content instead of sending people away. But where’s the content going to come from? A lot of it will be from media companies, which have come to value Twitter as a traffic-driver but who may now have to re-evaluate that relationship. Like Google, Twitter is both their best friend and their worst enemy.

If you’ve noticed there are a lot more dead third-party Twitter sites lately, there’s a reason: Twitter is locking down its famously open set of application interfaces and trying to control more of the user experience. Ingram notes that Twitter has had great success with its mobile ads and promoted tweets, and it would like users to stay a little longer on its site. The acquisition of Tweetdeck, as well as several recent improvements to the Twitter.com user experience, are part of that campaign to capture more of the visitor’s time.

Miscellany

Another daily newspaper has joined the ranks of newspapers that are not-so-daily. The Anniston (Ala.) Star will cut its Monday edition beginning in the fourth quarter. Poynter’s Julie Moos has more than you probably want to know here.

Has your local newspaper trimmed frequency from seven days to something else? We’ve had a few inquiries recently from people looking for a list of such journals, but we’ve  never seen one. If you have, please provide a link in the comments, or simply tell us if your local paper has been affected. This will start a list of some kind.


A little good news: The New York Times is more than making up for declining advertising with growth in paid subscriptions. Ad revenue was down 8.1% in the most recent quarter, but circulation revenue was up 9.7%, thanks largely to the success of a new paywall program. Forbes reports that the International Herald Tribune and Boston Globe are also seeing promising results from their early paid digital subscription initiatives.

Comments Off on Pension Funds, Journatic and Other Travesties
By paulgillin | September 7, 2011 - 4:10 am - Posted in Fake News

Susan Petroni, Framingham PatchWhen Tropical Storm Irene plowed into the New England coastline a week ago, Susan Petroni (right) was ready. Armed with a computer and a cell phone, she set out to mobilize the citizens of the largest town in the U.S. to help her cover the story.

Petroni live-blogged throughout the storm, encouraging her readers at Framingham.Patch.com to be her eyes and ears. Readers snapped cell-phone phones and e-mailed them to Petroni to post on the Patch site. Locals flocked to the Framingham Patch page on Facebook to update each other on power outages and roads blocked by fallen trees. Petroni stayed on the phone with town officials to update her audience on disaster preparedness warnings and clean-up plans. For residents who had lost power, the Framingham Patch Twitter feed kept updates coming to cell phones.

In the days that followed, Susan Petroni’s online outposts became rallying points for citizens trying to find out when power would be restored or whether the opening of the school year would be delayed. Much of this information came not from her but from each other. Facebook was a quicker way to find out where the lights were coming on than the overwhelmed officials at the local utility.

The same scene played out at dozens of Patch sites up and down the east coast, demonstrating the power and agility of a new type of media we might call “curated citizen journalism.” It’s a model that relies upon the news judgment of professionals like Susan Petroni, who is an accomplished and award-winning journalst, and the contributions of concerned citizens who want to be part of the action.

Like many online journalists, Petroni left the daily newspaper grind for Patch in order to gain scheduling flexibility and spend more time with her young daughter. She posts five to seven stories on a typical weekday and a couple on Saturdays and Sundays. Like any good Metro reporter, she covers the important local government meetings and any news that would be likely to make the regional newspaper. However, most of her posts are short and few are earth-shaking.

About the Editor

One other Patch innovation that strikes us as novel and worth emulating: the “about the editor” page. Mainstream media typically sanitizes these profiles to limit them to professional accomplishments, but Susan Petroni’s page is far more personal. It includes disclosure of her religious beliefs, political affiliations and even opinions on some local hot-button issues. “We promise always…to adhere to the principles of good journalism,” the profile states. “However, we also acknowledge that true impartiality is impossible because human beings have beliefs.”

This approach is both endearing and practical. It gives the newsgathering operation a personal face while also heading off the constant bickering that takes place in newspaper comment sections over the political leanings of the editors. You may not like Susan Petroni’s politics, but at least you know what they are. And what’s wrong with that?

A typical Patch story might update residents on how long traffic will be disrupted by a sewer renovation program or tell how school bus routes are being changed. A weekly police log update tells where crime was a problem in the last week. Not Pulitzer Prize-winning stuff, but these are the stories that matter to the daily lives of the people who live nearby.

Curated Citizen Journalism

Patch encourages citizens to contribute to the effort without mixing their contributions with those of the single professional editor and assortment of freelancers who make up the core of the typical Patch site. Bloggers from the community get their own digital sandboxes, and comments are clearly distinguished from reported stories. People are free to post news reports to Facebook or the forums, but news only makes the main news feed after it’s been vetted by a pro.

Patch disclaims reports from the community, but also encourages them like crazy. There has been little problem with error or abuse, says Danielle Horn, Associate Regional Editor for Patch Metrowest Boston. The key is to know when it’s appropriate to turn over the reporting job to the citizens and when a pro needs to step in.

“If someone says the power is out on their street, then the power is probably out,” Horn says. “We haven’t run into any situations where people have posted news that is clearly incorrect. [Community newsgathering] is working out great.”

Patch has a thin staffing model, with typically one full-time editor anchoring each region. “Each editor knows his or her community like the back of their hand,” says Horn. The meat and potatoes of a Patch site is the little details that matter in residents’ everyday lives: library programs, school sports and street closings. “We want to be a resource for information that can enhance people’s daily lives,” Horn says.

Addicted

We’ve developed a mild addiction to our local Patch site, and we even contributed some photos to the recent storm coverage. Why? Because we were asked. As our photos began to show up on the gallery, we found ourselves mildly intoxicated by participating in storm coverage. We were also gratified to get a thank-you note from Petroni herself. At the nearby Boston Globe, e-mails to editors generally disappear into a black hole, and phone calls are rarely returned.

Patch, which now boasts more than 850 hyperlocal sites nationwide, has been criticized for maintaining a sweatshop atmosphere and for paying its editors meager wages. In our brief conversation with Petroni (corporate policy dictated our interview request be directed to a regional editor), she said the flexible working conditions were one of the best parts of the job. Horn noted that while Patch editors are expected to produce content seven days a week, they have considerable latitude in how they do it.

Essential Truths

The jury is still out on whether Patch will succeed, but we believe the experiment is already proving some essential new truths:

The Internet rewrites the economics of news. Our town could never support a daily newspaper, but it can pay the salary of a single editor with no overhead other than a PC and a couple of cameras. Thanks to thousands of layoffs at newspapers nationwide, quality journalists can be found who will work for modest salaries in exchange for workplace flexibility.

Hyperlocal is instinctively appealing. We long ago stopped reading our regional newspaper because so little of its coverage related to our local community. In contrast, the daily Patch e-mail is packed with news that impacts our daily lives, mundane as some of those issues may be.

Empowerment is intoxicating. Patch is drawing lines that enable the community to participate in newsgathering while keeping a firm editorial hand on the tiller. As we waited for Internet service to return following the storm, we monitored the Patch Facebook page from the local library and found it to be a more timely source of information than the statements of utility officials.

In our town, and in hundreds of towns like it, Patch is filling a gap left by the collapse of traditional media. The question is whether its business model is sustainable, and a lot of people think it isn’t. We hope AOL will stick with this venture and innovate beyond the traditional advertising-funded model. Even if the Patch business fails, it has laid a foundation upon which others can build.

By paulgillin | April 29, 2011 - 7:06 am - Posted in Fake News

California Watch map mashup of schools on fault linesNieman Journalism Lab scored a coup in landing the eloquent and insightful Ken Doctor as a weekly columnist focusing on the economics of news. His analysis of the cost of journalism at California Watch is well worth reading if you want to understand why nonprofit investigative ventures are so popular right now (ProPublica just nabbed its second Pulitzer).

California Watch’s “On Shaky Ground,” an account of the dangerous vulnerability of many California schools to collapse in the event of an earthquake, is “old-fashioned, shoe-leather, box-opening, follow-the-string journalism, and it is well done,” Doctor says. It also cost over a half million dollars to report, an amount that would have caused most newspaper publishers to gulp even before the industry entered its string of 21 consecutive quarterly revenue declines.

But a half million is a relative bargain when you consider the number of media organizations that benefited from it. Pieces of the series ran in six major dailies and were picked up statewide by ABC-affiliate broadcasters. Top public radio stations in the Bay Area and Los Angeles ran with it, and a number of ethnic and online outlets (including more than 125 Patch sites) also picked up the coverage. Many localized the content by snipping local maps or extracting information about their area from the voluminous database of school-by-school information that the project produced.

Doctor notes that California Watch is building a new kind of syndication business around investigative journalism, which is the branch of news that has been hardest hit by budget cuts over the last three years. This is not a reincarnation of the Associated Press model, which mainly delivered breaking news. Bloggers, citizen media and Twitter have diminished the value of that function considerably. What citizen journalism can’t do it spend 20 months developing a story, which is what California Watch did.

California Watch is still “feeling its way along,” in Doctor’s words. Syndication revenue won’t support its current $2.7 million annual budget, so donations are grants are still essential to its livelihood. But look at what donors get for their money: About 70% of that $2.7 million goes to support the project’s 14 journalists. By comparison, a typical daily newspaper’s editorial costs are about 20% of overall expenses. These nonprofit models are vastly more efficient than the newspaper investigative teams they’re replacing.

And when you spread those costs among a lot of subscribers who pay a few thousand bucks a year to get access to the reports, it’s really not that expensive. “An owner…can hardly reject the offer of paying one-hundredth of the cost for space-filling, audience-interesting content,” Doctor writes. Particularly when compared to the value of a single child’s life who might have been saved (hearings are already under way).

Doctor’s analysis raises an important point about the evolving economics of information. In a world in which raw data has become a nearly valueless commodity, value is derived from filtering and contextualizing information for specific audiences. The small California weekly that could never dream of spending a half million dollars on an investigative project can spend a few hundred dollars to buy the work of a dedicated investigative team and then extract the information that’s relevant to its readers.

This is a much more efficient way to deliver news, but taking advantage of it requires discarding treasured assumptions like the not-invented-here syndrome and the belief that scope and scale define importance. It’s good news for local publishers. In the traditional model, only a handful of California papers could have tackled a project the size of On Shaky Ground. Now nearly everyone can share the wealth.

The Long, Slow Bleed

Newspaper ad revenue forecastLest anyone think the lack of major metro daily closures over the last couple of years is a sign of strength in the newspaper industry, consider recent earnings reports. Ad revenues at Gannett, McClatchy, Media General and Journal Communications were all off between 6% and 11% in the first quarter, and there’s no sign of a turnaround. Alan Mutter’s analysis makes an important point about why newspaper advertising isn’t sharing in the sputtering recovery.

The more advertisers of all types experiment with Web, mobile and social advertising, the more they will come to appreciate the power of the digital media to tightly target qualified prospects while granularly measuring the costs and effectiveness of their campaigns.

In sales jargon, the buying process is a funnel, with a large number of uninformed prospects at the mouth and a few qualified buyers at the tip. As consumers increasingly research their purchase decisions online, the need for merchants to advertise their availability declines. They get more leverage from intercepting buyers during the decision-making process. The deeper into that process buyers get, the better the prospect of converting them to customers. And incidentally, vendors only have to pay for actions like clicks and leads, not vague measures  like circulation.

The reason newspaper closures have largely stopped is that the industry’s near-death experience in 2008 – 2009 focused publishers on slashing costs, raising subscription prices and squeezing as much blood as possible out of the stone of an aging and shrinking circulation base. That is not a prescription for growth. We continue to stand by our 2006 prediction that major metro daily print newspapers will all but disappear by 2025. In fact, we think it’ll happen sooner than that. It’s just that death will come from cancer, not heart attack.

Miscellany

The Las Vegas Review-Journal is expanding its business model beyond pure advertising. according to a press release,  a partnership with parent company Stephens Media LLC’s digital arm will enable the Review-Journal to launch a service to  provide local businesses:

…full website, branding and logo design; hosting and customer support for websites and related digital services; email marketing; mobile marketing; training to provide local businesses easy tools to maintain and update their own sites and analyze web traffic; search engine optimization and search engine marketing; customer reputation management with daily reporting; social media presence and tracking tools for digital and traditional marketing efforts to ensure monitoring of ROI.

Hmmm, why didn’t we think of that?

Desperation often drives innovation, and the miserable state of the Las Vegas economy no doubt played a role in this quest for new revenue sources. We think it’s a smart move; most small businesses have no idea how to market themselves online and a local newspaper is a trusted partner that’s in a great position to give them a hand.

AOL’s Patch network of hyperlocal news sites intends to recruit 8,000 bloggers over the next few days. It’s asking each of its 800 sites to sign up 10 community members to blog. No word on whether the contributors will be paid, but given that Arianna Huffington is now running the show, we think we know the answer to that one.

And Finally…

Typewriter typebarsReports emerged in the Twittersphere early this week that the world’s last manufacturer of mechanical typewriters was closing down its India production plant. A lot of people, including us, were taken in by this. But there’s good news for the old-timers who still appreciate the clatter of metal on paper. Atlantic Wire reports that several factories in China, Japan and Indonesia are still manufacturing typewriters. Even if production shuts down, there’s a pretty good used market. For old time’s sake, we bought an IBM Selectric, which used retail for $450 in the 1970s, for a buck at a yard sale a couple of years back. We’re still not sure what to do with it.